Privacy Policy
Last Updated: October 30, 2025
Joltibase (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
1. Information We Collect
Account Information
When you create an account, we collect:
- Name and email address
- Profile information (bio, coaching credentials, profile photo)
- Payment information (processed securely through Stripe)
Fitness and Activity Data
With your explicit consent, we collect fitness data from connected services:
- Garmin Connect: Activity data including workouts, distance, pace, heart rate, and other metrics you choose to share
- Strava: Activity data, athlete statistics, and public profile information
- Other fitness platforms: Similar activity and health data as authorized by you
- Manual uploads: Data you choose to upload directly (CSV, TCX, FIT files)
Important: We only access data you explicitly authorize through each platform's OAuth authentication process. You can revoke this access at any time through your connected account settings.
Usage Information
- How you interact with our platform
- Device information (browser type, operating system)
- IP address and location data
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
- Provide our services: Display your training data on your profile, generate statistics, and showcase your credentials
- Create your public profile: Present your activities, achievements, and coaching programs to potential clients
- Process payments: Handle subscription payments and transactions
- Improve our platform: Analyze usage patterns and enhance user experience
- Communicate with you: Send account updates, security alerts, and customer support messages
- Comply with legal obligations: Meet regulatory requirements and enforce our terms
3. Information Sharing and Disclosure
Public Profile Information
You control what is public. When you create a coach profile on Joltibase, you choose which activities and statistics to display publicly. This information is visible to anyone who visits your profile page.
Authenticated Coaching Relationships
If you use our coaching features, clients you authenticate can view your training data as part of demonstrating your coaching methodology and expertise.
We Do NOT:
- Sell your personal data to third parties
- Share your data with advertisers
- Use your fitness data for AI model training
- Share your data without your explicit consent
Service Providers
We share information with trusted service providers who help us operate our platform:
- Garmin: For accessing your authorized fitness data via their API (subject to Garmin's terms)
- Strava: For accessing your authorized activity data (subject to Strava's terms)
- Stripe: For payment processing
- Cloud hosting providers: For secure data storage
- Analytics services: For understanding platform usage
These providers are contractually obligated to protect your data and use it only for the services they provide to us.
Legal Requirements
We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.
4. Data from Third-Party Services
Garmin Connect
When you connect your Garmin account:
- We access only the data you explicitly authorize via Garmin's OAuth flow
- Data is retrieved via Garmin's official API in compliance with their Developer Agreement
- You can disconnect at any time through your Joltibase account settings
- Garmin data is subject to Garmin's Privacy Policy and Terms of Service
Strava
When you connect your Strava account:
- We comply with Strava's API Agreement and Brand Guidelines
- We display “Powered by Strava” or “Compatible with Strava” as required
- Data is used only for displaying on your profile and coaching features
- You can disconnect at any time through your account settings
5. Your Data Rights and Choices
You have the right to:
- Access: Request a copy of your personal data
- Correct: Update inaccurate information in your account settings
- Delete: Request deletion of your account and associated data
- Export: Download your data in a portable format
- Disconnect: Remove authorization from connected fitness platforms
- Control visibility: Choose which data appears on your public profile
- Opt-out: Unsubscribe from marketing communications
To exercise these rights, contact us at privacy@joltibase.com
6. Data Security
We implement industry-standard security measures to protect your information:
- Encryption in transit (HTTPS/TLS)
- Encryption at rest for sensitive data
- Regular security audits and updates
- Access controls and authentication requirements
- Secure cloud infrastructure
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain your information for as long as your account is active or as needed to provide services. When you delete your account:
- Personal data is deleted within 30 days
- Backup copies may persist for up to 90 days
- We may retain certain data if required by law
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.
9. Children's Privacy
Joltibase is not intended for users under 18 years of age. We do not knowingly collect information from children. If we discover we have collected data from a child, we will delete it immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy on this page with a new “Last Updated” date
- Sending an email notification to your registered email address
- Displaying a prominent notice on our platform
Your continued use of Joltibase after changes constitutes acceptance of the updated policy.
11. Cookie Policy
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze how you use our platform
- Provide personalized features
- Ensure security
You can control cookies through your browser settings, but disabling cookies may limit platform functionality.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Compliance
This Privacy Policy complies with:
- General Data Protection Regulation (GDPR)
- California Consumer Privacy Act (CCPA)
- Garmin Connect Developer Program requirements
- Strava API Agreement requirements